SQUIER'S WARRANTY AND SERVICE POLICY

Squiers believes that any consumer who bought a Harman stove can and deserves to be satisfied with his stove whether he bought from us or not. Squiers will enthusiastically service any stove we sell. We will enthusiastically service any Harman stove our competitors sell, on a non-warranty basis, at our discretion for our standard service fee. We believe any Harman stove can be repaired in the field to good working order regardless of its condition. If we cannot repair the stove in the field, we will replace the warrantied stove with permission from Harman. We encourage customers to buy their stove from a dealer close to their home to facilitate expeditious service. It is not our intention to sell outside our service area, however, in that event, we will be forced to charge a travel and diagnosis fee. Squiers reserves the right to charge a travel and diagnosis fee for warranty service as this is not covered by the warranty.

Service issues can come up with your stove. In our experience 90% of service issues are a result of an incomplete cleaning of your stove. Before calling to schedule a service call, please make sure that your stove and venting is clean. Please do not rely on your memory as to what a complete cleaning is but use the links on this site and your manual to insure that the entire system is clean. Cleaning issues are not covered by your warranty and we will charge you for a service call if we determine the trouble is cleaning related. Please use the links provided, the manual and the trouble shooting guides to resolve the issue prior to scheduling a service call. We are more than happy to answer your questions via email or telephone if it helps avert a service call. www.harmanstoves.com/support.asp

* Harman Gold Warranty
* Hitzer Limited Warranty Agreement